Refund policy

We have a 14-day exchange policy, which means you have 14 days after receiving your item to request an exchange.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused.

To start an exchange, you can contact us at ahavajewelscustom@gmail.com. Items sent back to us without first requesting an exchange will not be accepted.

You can always contact us for any exchange questions at ahavajewelscustom@gmail.com.

*We do not provide return labels for Hats.

*Personalized and custom jewels are FINAL SALE and can not be exchanged. 

*Unfortunately, we cannot accept returns in the original form of payment nor cancellations.

*We can not send return labels to international orders.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

**Our policy derives from the inability to confirm the product being exposed to unknown environmental conditions, mishandling by client, exposure to bodily oils, and the handling/shipping by the third-party shipper.